Vertu replica luxury phones
VIP Luxury Phones Int. Designer Cell Phones online shop FAQ page

We hope that we will be able to help you make your choice!


Q: What payment methods do you accept?

We offer the most convenient ways for our customers to finish their purchase with us. The following payment methods are accepted by VIP Luxury Phones Int.

Online payment methods:

VISA


Wire transfers (contact us for the details)

Money Gram or similar alternatives
Bank/Wire transfer

Q: Do you offer warranty for your luxury mobile phones?

Yes. We are happy to inform you that all products are comming with 1 year of free warranty from the date you purchased the product.

Mobile phones we replaced under warranty


Q: If I order my mobile cell phone today when it will be delivered?

Once we receive your order it can take up to 2 business days before we send your item out for delivery. We use EMS express delivery to ship our products. Once your mobile phone has been sent, it can take from 5 to 7 business days for the item to be delivered to your front door.

Vertu Mobile Phones we just shipped to day


Q: In what currency the prices of your designer luxury phones are valued in?

The prices of all products we are selling are in USD (American) dollars.

Brand new Chanel cell phone we sold for even less


Q: Are all designer mobile cell phones you are selling at your online shop are in 100% brand new and unused condition?

All Mobile phones VIP Luxury Phones Int. is selling on our web site are in %100 brand new and unused condition. They have never been used or opened before they are delivered to our valued customers. Unlike others we can not afford to sell used cell phones to our valued customers.

Check out all new designer mobile phones we are selling here


Q: Will you ship to my new designer cell phone to my country.

We are happy to inform you that our company is ready to ship the mobile phones you ordered from us whereever you are. We will not only ship your mobile phone to your front door but we will ship it cheap.

One of those designer Nokia Mobile phones just arrived in Malta


Q: Do you sell your designer luxury mobile phones at a wholesale?

We do wholesale designer cell phones for serious dealers only. If you are interested mail us at admin WITOUT-SPAM vipluxuryphones.cn and we will be more than happy to do business with you.

Check all our mobile phone products here


Q: Are the mobile phones you are selling unlocked?

We are happy to inform you that all phones listed on our web site are unlocked and ready to use anywhere in the world. Most of them are three and even quad band and can be used in almost any country.

Q: Can you install the phone with my Language menu?

Kindly contact us and tell us which is the exact phone and the language that you need to be installed on it.

Q: I try to purchase a phone from you but despite all the efforts my payment can not be authorized.

Actually your payment phone was not authorized by your bank. We can not be sure why your bank declined your payment and it would be better to contact them directly. Alternatively you can try paying via our alternative payment processor. If none of them accept your payment you can proceed and pay via Money Gram, its similar alternatives or Bank transfer. If your bank fix the issue you can simply return back to our web site and place your order again.

Q: When my item will be delivered?

Once you order your items it can take up to 2 business days before the items are sent out for delivery. Once they are on the way it should not take more than 5-7 business days before the package is delivered to your front door.

Q: How I can be sure that I will get my order delivered if I pay you?

For several years since we started to operate our web site we delivered a lot of orders to customers from the entire world. So far they did not have any issues with us. If there is an issue with the order of course we are ready solve the issue in your favour depending on the case. After all we are a serious company attempting to do business and as such customers are most important to us. If you have any concerns please let us know and we will be happy to answer all your questions separately.

Q: Are the items you are selling brand new? Do they have a warranty?

We are happy to inform you that all products we are selling on our web site are in brand new condition. They come in boxes which have never been opened or altered. Moreover all products we are selling are coming with 6 months free INTERNATIONAL warranty. If you have any further questions, please do not hesitate to contact us.

Q: Can you ship my order to my country?

We are happy to inform you that we are shipping all our products worlwide. This means that we will be happy to send the model you will purchase to any address anywhere in the world.

Q: Can I use Mastercard for my online payment?

I am afraid that both of our payment processors are currently unable to process Mastercard payments as it seems that MC has some issues. That's why our payment processors can't process such payments. If you wish you can pay with your VISA card or if you are unable to do that you can pay with Money Gram, its similar alternatives or bank transfer.

Q: Where is your company registered? Where are you shipping my order from?

Our company New Luxury Phones Int. is registered in the EU where our office is also located. All our products are being sent to our customers for shipment directly from our Hong Kong factories.

Q: How I can order item from you?

Placing your order with us is easy. Just follow the steps listed below:

1. Go to the page of the product you are interested in.

2. Add the product to your shopping basket by clicking on the "Buy now" button.

3. On the next page you will have the options to proceed to the checkout and pay for your order or continue shipping if you would like to purchase more than one item.

4. Once you add all products you would like to purchase with us to your shopping basket click on the "Your shopping cart" link near to the upper right corner of the page.

5. Click on the Checkout button.

6. On the next page you should create a new account with us. While creating your account you should specify the shipping and billing address. Just follow on-screen instructions till you reach the "Payment Method" page.

7. Select the method of payment depending your choice. We support online payments via our secure online payment processors GSPay or FashionPay depending on your choice.

8. Once you selected the payment method of your choice click Continue and follow on-screen instructions till you reach the page where you have to enter your credit card details. Submit your payment and make sure to return to our web site afterwards.

9. You are done. Shortly afterwards you will receive a notice which will confirm that we accepted your order and it is being processed.

If you have any further questions or comments, please do not hesitate to contact us.
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